We take the handling of personal and financial information seriously because it supports safe account use, payments, verification and support. This Lets Jackpot Casino privacy policy explains, in plain English, what information we collect when you register with us, how we use it, when it may need to be shared, and how you can contact us about privacy matters. Our approach is to keep the explanation practical, so you can understand how account details, identity checks and transaction information fit into the services we provide.
Our privacy commitment
Our approach to Lets Jackpot Casino data protection is based on using player information for clear operational purposes. Those purposes include creating and managing accounts, checking identity where required, processing deposits and withdrawals, supporting complaints and handling requests made through customer service. We do not treat privacy as separate from the player account journey. It is part of registration, payments, verification and ongoing account access.
Players sometimes look for Lets Jackpot Casino data protection United Kingdom guidance before registering. We provide this notice to help British players understand that the brand is operated offshore, accepts British players, and does not hold a licence from the UK Gambling Commission. Our cited offshore gambling licence is under the Anjouan framework, with the regulatory body described as the Anjouan Offshore Financial Authority in Comoros.
The information we collect
When you create an account with us, we collect the personal details needed to set up and manage that account. During registration, you are asked to provide information such as your name, date of birth, country of residence and email address. You also confirm that you are over 18 and legally allowed to gamble. We collect login information that allows you to access the account, such as the username and password you choose during sign-up.
We may request verification documents as part of account checks. The documents commonly connected with this process include a government-issued photo ID such as a passport, national ID card or driving licence. We may also ask for proof of address, for example a utility bill, bank statement or official letter showing your name and address. If further checks are needed, additional documents may be requested during verification.
We also collect information linked to payments. Our available local payment options for British players include debit cards such as Visa and Mastercard linked to UK bank accounts, bank transfer, and e-wallets such as Skrill or Neteller where supported. Withdrawals are generally handled through the same method used for deposits where possible, so we may need information that helps confirm payment method ownership. That can include proof connected with the card, e-wallet or bank account used on the account.
- Account details: name, date of birth, residence country, email address and login details.
- Verification documents: photo ID, proof of address and any extra documents requested during checks.
- Payment information: details linked to deposits, withdrawals and proof of payment method ownership.
How we use your data
We use your information to operate your account and provide access to the functions available after login. This includes creating the account, allowing you to sign in, keeping account records and supporting use of the casino from desktop or the mobile website. The same account and balance can be used on mobile, so account information supports access across those browser-based services.
We use identity and document information for verification. These checks help us confirm who is using the account, support the requirement that players are over 18, and help us assess whether a player is legally allowed to gamble. Verification information may also be relevant when we review withdrawal requests, especially where payment method ownership has to be checked before funds can be returned through the same or appropriate method.
Payment-related information is used to process transactions. This includes deposits made through available payment methods and withdrawals requested after play. Where debit cards, bank transfer, Skrill or Neteller are used, we may need to match the transaction to the registered account and the payment route used. If a withdrawal requires extra review, account and payment information may be used to complete that review.
We may also use account, verification and transaction information to help prevent fraud and handle operational risk. This can include reviewing inconsistent account details, checking documents, confirming payment ownership and escalating a complaint or support case to the relevant department if customer service cannot resolve it immediately. We use this information to meet obligations connected with operating an offshore casino service under the licence framework that applies to us.
Data sharing and third parties
We may need to share relevant information with parties that are necessary for casino operations. The categories connected with our service include payment providers involved in debit card payments, bank transfers, Skrill or Neteller, game and live casino suppliers whose products are available through the site, customer service functions and the regulatory body linked to our offshore licence. Sharing is linked to the service being provided or the issue being handled.
For games, information may be processed in connection with slots, table games, video poker variants and live dealer options. Live roulette, blackjack, baccarat, game show formats and poker-style live tables are examples of product categories that may involve third-party live studios or game suppliers. We avoid naming suppliers where the current UK lobby list is not clearly fixed in the information available to players.
For payments, information may be shared or checked where needed to process a deposit, review a withdrawal or confirm ownership of the method used. This is especially relevant because withdrawals are generally expected to go back through the same method used for the deposit where possible. Where a complaint or account matter cannot be resolved immediately by customer service, information connected with that case may be passed to another internal department for handling.
Our offshore licensing information cites the Anjouan Offshore Financial Authority under an Anjouan framework in Comoros. Where a regulatory or licensing matter requires it, account information may be relevant to those obligations. We do not describe any wider sharing in this notice beyond what is connected with account operation, verification, payments, games, support, complaints and regulatory handling.
Data security and retention
We treat security as part of account operation, but we will not make technical claims in this notice that are not set out in the information available for this page. For that reason, we focus here on practical controls that arise from the account process itself. Players choose login credentials during registration, must access full site functions through their account, and may be asked for verification documents before certain account actions are completed.
Security also depends on accurate information. We ask players to provide correct registration details, keep login credentials private and respond to document requests when verification is needed. If you use the mobile website, the same account and balance apply as on desktop, so protecting your account login remains important across devices. If you suspect unauthorised access or a payment issue, contact customer service as soon as possible.
We retain information in line with the purposes for which it is held. Those purposes include account administration, verification, transaction handling, withdrawal reviews, complaint records and obligations linked to our offshore gambling licence. The length of time may depend on the type of information and the reason it is needed. We do not state a fixed retention period here because the period can be connected to account status, transaction history, support cases, verification requirements and regulatory handling.
Where information is no longer needed for those purposes, it should not be kept simply for convenience. At the same time, some records may need to remain available where they relate to payments, identity checks, unresolved disputes or licence obligations. This balance helps us avoid removing information that is still needed to manage an account or respond to a valid operational request.
Your privacy rights and contact info
Lets Jackpot Casino data privacy rights are handled through our customer service routes. You may contact us to ask about the personal information connected with your account, to request correction of details that are inaccurate, or to raise a deletion request where you believe information is no longer needed for the account or related obligations. We will review such requests in the context of account records, verification, payment processing, complaints and regulatory requirements that may apply to us.
Contact Support: email us at [email protected] if you have a privacy question, account data concern or document verification query. Live chat is also offered through the site, although availability may vary, so email is a suitable route when chat is unavailable or when your request needs written detail.
You can also contact customer service about complaints. If a case cannot be solved immediately, it may be escalated to another department. When writing to us, include the email address linked to your account and a clear description of the request. Avoid sending more document information than is necessary for the issue, unless our support team asks for it as part of verification.
